Here at Vape Republic Malta, we want our customers to be delighted throughout their shopping experience. Occasionally though we understand that you may want to return items. Vape Republic Malta adheres to your rights as stated by the Consumer Rights Act & Statutory Cancellation Rights.
Unfortunately consumables are always a final sale (e-juice, coils, tanks, accesories, drip tips, replacement parts, rebuildable supplies, etc).
Please contact Vape Republic Malta as soon as possible after placing your order using our contact details if you wish to cancel your order. There is no guarantee that we will be able to cancel your order before it ships as logistics may have already processed your order. In the circumstance that the order has been processed we will request an RMA on your behalf. Please note that products must be returned in the same condition they were originally sent out. Due to hygiene reasons and health protection, we cannot accept returns for products if the seal has been broken. Please get in touch with our team within fourteen days for a full refund, you then have a further fourteen days to return the product(s), if you fail to return in this time frame we will no longer be able to action the refund.
If you experience a fault, please contact our customer service team. They will first try to troubleshoot the issue with you. If the issue remains unresolved an RMA will be requested on your behalf. Vape Republic Malta offers a refund for thirty days only, after this, we will repair the device. If we are unable to repair the device either a replacement or gift card, if we are out of stock, will be issued. If the fault occurs after six months and the device is still under warranty we may direct you to the manufacturer. Returns after six months will only be accepted if you can prove the fault existed at the time you took ownership. If we are unable to replicate a fault, the item will be returned to you. If you have had a change of address since the original order was created, we will recalculate the postage and request the difference to be paid.
Non-returnable & Final Sale items
All clearance, final sale, or "as is" marked items are nonrefundable and ineligible for returns, refunds, or exchanges. We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), mods that contain no electrical components, battery cells, replacement parts, accessories and electronic cigarette liquids. We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina.
Please note: Vape Republic Malta cannot process return or refund requests without proof of purchase.
For each vaporizer, the warranty period and coverage are pursuant to the manufacturer’s warranty policy. Most vaporizers come with a 1-year manufacturer's warranty. We can handle the entire warranty process on some vaporizers, but some manufacturers request that all warranty claims are processed by them directly. We will assist customers wherever possible. Please get in touch one of our representatives if you have any questions concerning the warranty on your vape.